Stella Dimoko Korkus.com: Customer Narrates How Emirates Airline 'Stole' Her Money And Refused To Return It...

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Thursday, 15 June 2017

Customer Narrates How Emirates Airline 'Stole' Her Money And Refused To Return It...

This is so Unfair!!!..I hope that headline gets them to react and return the money....RETURN THE MONEY!!!



Hello Stella,

I trust this meets you well. I’m an avid reader of your blog but a very very quiet one. I’m too shy for comfort :).

Please, I’m reaching out to you for some help or advise on how to deal with Emirates Airline, perhaps my fellow blog fam have experienced a similar occurrence and achieved success in their pursuit. This is my first time writing for assistance so please pardon any errors and bear with my textbook write-up.


Earlier this year, February 2017 to be precise, my beloved father passed on and I was forced to purchase a ticket from Emirates to attend the funeral. On Apr 21st, I left from my base in L.A, transited in Dubai and arrived in Lagos for the first time after my last visit over 2yrs ago ( I mention how long ago to show that I’m not a frequent flier and also to support the shock I received from Emirates treatment- perhaps this has been the new cool from Emirates. Moreover, they had always been my airline of choice mainly for the fact that I could take a much needed shower halfway through my trip, so I did not choose them based on cheap fares-KLM was cheaper for me).



On arriving at Dubai at approx 0200AM, I went through the usual process of getting into a hotel for less than 8hrs, freshened up and I was on my way back to the airport for the final leg. Of course, I passed through security as well as the checks on my hand luggage to make sure it was the right size permitted by their airline.


I got to my gate and discovered that my flight had been delayed for an hour. This gave me time to window shop or would I say wander away in my thoughts. During this time, I received a message from a friend asking for kitkat and I decided to purchase them as well as other chocolates worth $45 - I’m not sure how much they weighed but they were about 5 bags.


 Once it was time to board, I joined the queue and on getting to the attendant to tender my passport, I was asked to weigh my hand luggage. I did without any hesitation and was waiting to be checked off, but to my surprise I was asked to also add my backpack to the scale. I again followed suit without any argument and the next thing I was asked to add the duty free bag containing the chocolates. I obliged peacefully as you would imagine that I was in no frame of mind to argue or cause a scene for such discrimination. 


 In fact, being the only child of my parents, and being in a high pressure program in school, I had no time to really understand what it meant to be without a father until being on this trip all by myself. 

 Stella, so much was going through my head at this time that I could barely even breathe.


Well, the next thing I heard was ‘'Madam your bags are overweight and you would have to pay excess baggage fees”. It then dawned on me why some fellow passengers had been throwing different acrobatics. However, I asked them why my duty free bags where being weighed. I showed them the contents as well as receipts. I even went as far as showing them that I had spent less than 8hrs in Dubai and had arrived in the wee hours of the night just to prove that the only addition to my bags were the chocolates. They said the only way forward was to return the chocolates. 


Stella, I honestly couldn’t remember what store and what direction if I decided to do as they advised. Besides, I wasn’t going to miss my flight because of returning chocolates. I asked how much they needed and was told a number in Duram. I asked for the equivalent in dollars and was told $56. Though I was angered, I had other things to ponder on, so I gave my card and paid my way through. This was my second payment, as I had paid to upgrade a suitcase from 23kg to 32kg back in LA. To me I had taken care of all excesses until getting to this point. 


When I arrived in Nigeria, I never bothered checking my account until the day I decided to modify my departure date. I went to my account and was shocked to see a charge of $403.81 from Emirates. I couldn’t believe what I was seeing until I checked the date and realized that it was the charge in Dubai. I immediately called their customer service line. I spoke to an associate who advised that a complaint had been made from his end and he also wanted me to make an official complaint on their website. He gave me two receipt numbers for follow-ups and told me to expect an email from them. I did receive an email about 3days later stating that an investigation would be launched and I would hear back from them within 30days.



Stella, I didn't rely on that as I called twice and was assured that I would hear back before the elapse of 30days. It has since been over 30days and I have called twice- every associate I have spoken to expressed their sadness over what had transpired and assured me that I would hear back from them. I even went as far as sending an email to the customer service address that acknowledge my initial complaint. However, I just placed a call to them again and the response I got is the straw that broke the camels back. The associate explained that, I have to keep sending a complaint on their website until I get a hold of someone as whoever I speak to when I call have no way of even viewing the complaint. In other words, the previous calls I made and the associates I had been speaking to were plainly take me on a goose chase.


 Stella, I have receipts, showing that what I purchased were indeed chocolates, the charge from the airline on my bank statements, picture of the hand luggage and backpack and complaints filed.



In as much as my case may be somewhat dead at this point, I’m writing this to you, to please put it out there so that it can somehow get to the higher-ups at Emirates and come to an end. I’m sure Nigerians represent a big quota of their profit margins and we sure deserve better treatment.



Even though you and I would both agree that we Nigerian travellers sometimes deserve the maltreatment but not all of us are goats. Not all of us want to take advantage of every and any system. I imagine how many people have been mistreated in this way. It is utterly unfair to keep silent and take it because I was travelling to Nigeria. That money could save more than 2 children in Nigeria and neighbouring countries. 


An excess baggage weight or even an additional bag from LA to Nigeria cost less that $300 so why would I be fraudulently charged $403.81 for a mere hand luggage and now keep silent.


 It beats my mind to think that this happened and whoever punched in that figure could do so without a heart. I was not dressed flamboyantly and my look alone gave me away as a middle class lady of only 28yrs. 

I've tried to be rational with why they did that but I can only come up with discrimination or being taken advantage of because I was really quiet. They expected me to throw the same stunts others were throwing I presume. May I add that when I began to question why I alone was being told to add my duty free bag to the scale, one of the male associates standing by slipped a card into my hands and later whispered ''please make a complaint before going down the ramp to my seat''. So, it was clear that something had ticked his colleagues off with me- my tom-boyish appearance, my cool demeanour, I honestly don’t know.



Please, Stella, lets fight this together perhaps once and if we get anything back from Emirates we can pay it forward to an orphanage or a good cause out there. The pitiful state of things when I arrived Nigeria drove me to tears so if I can contribute this, it would be an honour.


Thank you so much for taking the time to read till the end. I applaud your efforts in making Nigeria and the world in general a better place through your commitment to the blog.


*Why dont you sue them?get a good Lawyer and sue them...They may have been ripping people off same way and no one has noticed or not taken it up...Make a difference on this...this is simply stealing from a customer by an international company!
We have good Lawyers who read this platform and i wil be giving them your contact if they contact me.



45 comments:

GALORE said...

Abeg collect your money

No dull yourself

Get a good lawyer and she them


Consult me



@Galore

GIFT E THE JAMB GIRL said...

That's day light robbery and I agree with what Stella has said,sue them.

Anonymous said...

Question? You say you paid with your card? The onus was/is on you to check whether the correct amount has been punched in, BEORE you add you PIN? Or were you too quiet/ tomboyish for that matter? Abeg... you don't have a case my dear...

Jennah said...

What do you meant by some Nigerians deserve to be maltreated? I stopped reading when I got to that part. Pele

Gbogbo bigz girlz said...

Emirates and their baggage allowance wahala.

But why did you agree to pay for things you bought at the duty free?
I would rather dump the chocolates than pay the excess charge.

The best solution to this is to sue them as Stella said.

***Shiny Boss*** said...

na wa..o

The General's Wife said...

Wow!😲
I am in shock!

Like u asked "Is this the new cool???

I just Can't wait to show the General this!
Same stunt they pulled on him Just two weeks ago coming back to Nigeria from HG and stopping briefly in Dubai.

Hmmm That his nuts(nuts o! Nuts he got from Duty Free o) was in excess of some miserly kg.
It was just crazy as he and these men dragged the issue. He said he was in shock! Like joke like Joke o,they asked he pay for the excess o.
Or (wait for this) return the nuts!)

It was crazy!
And they didn't let up Even when he told them his checked-in luggage was missing some several kgs.

Gisting me I was angry and at the same time shocked. Cos I like Emirates and always thought they were nice and customer-friendly.


So sorry about this. But u can't let it slide ok?
Get a Lawyer and sue their asses off to the Stone Age! Imagine the temerity!

And soo sorry about ur Dad.
I can imagine what u are going via now.
Eeeya! It's well my dear. It's hurting now but don't despair too much. Yori have Beautiful memories of him. It wil tide u over. Ok?
And don't forget that "To live in the hearts of those we love is not Death"

Take great care.

Yori Yori Princess Loveme Jeje said...

Awon ole oya return her money. emirates wayo people

Omasiri said...

Bush meat don catch hunter. Madam sue their ass. Haba! This is too much.

Life Of RadioHead Steelheart said...

Wow! Wow!! Wow!!! This is very terrible I must say...Since you were to make payment with card, why were you not there to see what they are doing..Sorry I have not flown in a plane so I want to learn...

Esther Okoro said...

Thieves everywhere, very unfair. I pray you'll get good lawyer that'll help you get your money back from them.





God Bless Everyone.

Miss Ess said...

This is stealing on purpose

Gold Taken said...

Hmmn!

wideawake naija said...

Na wah oh. Emirate why na?

Anonymous said...

Emirates has a cabin baggage policy of XXKg for Economy and YY for the First Class Cabin. Over the years the airlines have overlooked the weight of bags passengers carried onto plane as hand luggage but with dwindling profits and reduction in costs (the heavier a Planeload is the more fuel the plane burns)I am a passenger that suffered the same fate purchased Wine and whisky worth $380 and at the gate I got a bill of $580 (14kg) excess for the hand luggage . I had to make the refund otherwise I would have missed my flight. Carefully check what your allowance is and stick to what you are allocated.
Emirates runs a successful airline because they stick strictly to what makes business sense unlike Arik or Late Nigeria Airways. Dear BV the payment was legal and lawful. Those would be the most expensive Kit Kat ever purchased

Anonymous said...

But if you paid with your card then why dont you dispute the amount with your bank who will refund you and investigate? Also dont forget the exchange rate difference can increase the amount. Anyway contact your bank and stop running around them

Princess Scheherazade said...

I wonder why Emirates wants to spoil their rep like this.
I stopped liking the airline when they started charging non Gold card holders for choosing seats online before online check in.

Meanwhile, I guess you were already stressed up but you ought to have checked the amount typed in before punching in your PIN number, that was a huge mistake on your part.

I hope you're able to get your money back, and even compensation for all this stress though. I so hate injustice on any level.

Anonymous said...

File a dispute with your bank or credit card company. I hope you got a receipt, if you don't file a dispute still. Report to the FTC, BBB, and the AG. They can't keep doing this.

Anonymous said...

Please keep quiet. Even if she didn't check, the onus is also on Emirates to refund back the excess after she laid her complaints. The question to ask is, how much is the excess baggage fee and how much was charged

Anonymous said...

The same thing happened to my husband. Emirates have started charging for duty free bags if it's in excess of your hand luggage allowance. My husband had to return the chocolates he got us. I'm thinking that the person who told you 56dollars as baggage fee gave you a wrong figure. It's actually more than that. Maybe when he keyed in the deram fee on the pos, the bank deducted the correct fee in dollars. Hubby said he was told to pay a 150dollars as excess fee on his hand luggage

Anonymous said...

If you used a credit card report to the card company. They will investigate and refund.
If you used a debit card, report to your bank.
Also write a formal letter of complaint to someone significant in the company.
Stop been so shy, stand up for yourself and become a bold successful woman.
Next time always get a receipt. This stuff can never happen to me.

Anonymous said...

Did you buy with s credit card? If you did, then just go online to your payment history. Click the button right there that says dispute the charge and make your case to your credit card. They will contact the airline to make their own case and the decide. In theeantime the money will be returned to you while the dispute is getting resolved. It usually takes 30 days. Good luck

Anonymous said...

That's nonsense. They took more than they told her and she has receipts to show. Stop supporting stupidity

same girl said...

Just cos everyone praises emirate, they have started doing anyhow yh? Super annoying. I pray you get justice on this. Sorry about the loss of your dad. It is well

Anonymous said...

Couldn't have said it any better and this rubbish of using blogs to blast people/entities is actually pathetic. You're dealing with Emirates, continue with that, don't come and drag SDK into fight that she's HEARD ONLY YOUR SIDE OF THE STORY.

Anonymous said...

I thought it was common sense...why pay $56 excess luggage fee for $45 worth of kitkat that's everywhere in Lagos & Nigeria. Now that local fowl wey wan form "abroad chocolate" isn't anywhere to be found and you're crying alone.

Anonymous said...

What is miserly about a few kg? He exceeded the kg allowed for his ticket class, it's at the discretion of the agent to let it slide if he/she wishes to, it's NOT your husband's right. I'm sure if the plane landed in Benin Republic and pulled the card of not having enough fuel & besides, Lagos is a stone throw from Benin Republic, una no go gree, so why must they let your own misdoings slide? Let's remove sentiments and stay fair and truthful

St.FranKooL.... said...

#Overthinking is the art of creating problems that weren’t even there*

Anonymous said...

Jennah said...
What do you meant by some Nigerians deserve to be maltreated?

GBAGAUN.

jelly said...

This is unfair...you are need to sue them

Uchhotty said...

My dear, most airlines steal that way. That is the way Air Canada stole from me while on transit Dec. 6, 2015 from Toronto to Edmonton, Alberta. I called severally with uncountable emails sent with my tickets attached but all to no avail. So if yours get returned, we will rejoice with you

GALORE said...

11:46...14:20....why are you both SHOUTING?


Children of Anger oshi


And the first @Anonymous "Orubebe " you had to mention her being "tomboy " wetin concern you?

Is it your "Tomboy "?



@Galore

Anonymous said...

This is why I always travel with a big handbag. Maybe you are male and can't use a handbag, but everyone is allowed a personal item that is never weighed and that is where the chocolates would have been stuffed. I have never heard of airlines weighing duty-free and chocolates are not heavy items, I could see bottles of liquor but I do not believe a bag of chocolates drove you to being overweight, could be a scam thirport agents are running, bad apples are everywhere. Why you waited so long, it is now June, you should have called for supervisor on the spot, but the stress of death cause us to not think straight. You were ripped off, and guess what, KLM would not have charged you for duty free bag, you paid more and got scammed. Scammers everywhere.

Anonymous said...

This anonymous, why are you so bitter?

Anonymous said...

Anonymous 17:16...truth is always bitter and painful, little wonder a lot of people don't like it

Anonymous said...

Hmmmm... that is how these airlines are o, once your money enters their account, it will never come out. That was how British Airways charged me for additional luggage I was entitled too. Till today, I no see the money. I had to give it up as i was making no head way. And if you dont pay there and then they wont let you fly. So what do you do? Its really annoying

Anonymous said...

Not anymore o I carried a back pack instead of my handbag qatar airline said that my back pack n hand luggage must be 7kg see arguments they no gree o

Anonymous said...

Exactly my thought. Call your credit card company and let them get your money back for you. And did you get a receipt for the charges? If yes then that is a fraud but if not you can still fight out with them. All these asian/ Arabic airlines are thieves. I missed my flight with Qatar airways and had to pay 660 as charges to travel with them 4 days later. I will never use any of them again

Anonymous said...

Madam poster, you talk too much. You actually derailed from the facts in issue, many times. I hope this isn't the nature of the complaints you wrote? Anyone will find it hard to read through them. Please sue them. Get a lawyer. Stop wasting more time on the internet

Anonymous said...

Madam poster, you talk too much. You actually derailed from the facts in issue, many times. I hope this isn't the nature of the complaints you wrote? Anyone will find it hard to read through them. Please sue them. Get a lawyer. Stop wasting more time on the internet

Anonymous said...

Anonymous 14:05 how do you know they took more than they told her? Because she said so? She must have been shown the figures as well for her to confirm payment. She might have signed it sef! Post receipts

Anonymous said...

You get sense. They probably took it in a different currency. Then charges

chim_oma chim_oma said...

Even if she didn't check before typing her pin, why is the amount on the receipt they gave a different price from her bank statement? Remember she's a receipt for the payment which is about sixtysomething$,so they've got to explain why the amount on the receipt they gave her is different from her bank statement. With the explanation then, the next action will be taken.

Anonymous said...

My dear KLM has charged us before oh! Dnt even go there!

Anonymous said...

Why not file a dispute with your credit card company so they can help recover the unauthorized amount?

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