Stella Dimoko IT Failure Causes 1200 British Airways Flights To Be Cancelled worldwide


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Sunday, May 28, 2017

IT Failure Causes 1200 British Airways Flights To Be Cancelled worldwide

Over 1, 200 British Airways flights were cancelled from two of its major hubs in Heathrow and Gatwick Airports on Saturday, due to a major IT failure that is causing very severe disruption to its global operations. Compensation for affected travellers could run into several million pounds.

Passengers have some rights under EU law to claim compensation for delayed or cancelled flights for services that departed within the EU or were operated by a European airline.Delays of more than three hours for short-haul flights (up to 1,500km or 930 miles) attract compensation of €250 (£218); while the figure is €400 for medium-haul trips (1,500km to 3,500km).

For long-haul flights (more than 3,500km), delays of between three and four hours have compensation set at €300; for delays of longer than four hours the figure is €600. Airlines are required to give passengers food and drinks for delays of more than two hours, as well as hotel accommodation for overnight delays and transfers.

Travellers to the UK were also badly affected. Juliana Adewoyin Alma and her two-year-old baby were trying to fly from Lagos to Heathrow when she was told at the Lagos airport that Lagos-London flight had been cancelled. She said she did not know as she was yet to receive any notification. It came a day after passengers at Gatwick Airport faced chaotic scenes and long queues due to a baggage system problem.

Those taking flights on Friday were forced to travel without their hold bags and were asked to carry any essential items in their hand luggage. Country Commercial Manager for BA (Nigeria and West Africa), Mr. Kola Olayinka, told Sunday Telegraph on phone that Lagos flight expected to depart at 11.40pm had been cancelled as plane could not leave London because of the problem. Olayinka disclosed that the Abuja flight departed shortly before the glitch. Except the problem is urgently resolved, Abuja flight from London could also be affected.

The airline said that its terminals at Heathrow and Gatwick had become “extremely congested” due to the computer problems. It decided to cancel all flights from both airports before 6pm UK time on Saturday. “Please do not come to the airports,” BA said.

A later statement said the airline had been forced to cancel all remaining flights scheduled to depart from the UK’s largest two airports on Saturday. The computer crash affected BA’s booking system, baggage handling, mobile phone apps and check-in desks, leaving passengers facing long queues and confusion in airports or delays while planes were held on runways. More than 1,200 flights have been affected. At Heathrow alone, BA had 406 flights scheduled to depart after 9am and a further 71 at Gatwick, according to on Saturday.

Those unable to fly will be offered a full refund. The system outage has also affected our call centres and our website but we will update customers as soon as we are able to.” The airline said delays and disruption could continue into Sunday, adding that “most long-haul flights due to land in London tomorrow are expected to arrive as usual”.


  1. my little mind is suspecting some terrorist messing up with their gadget .

    1. Word!!! Wasn't it 2 days ago they saw a wifi address something jihadi and cancelled flights???

  2. Its crazy..I was told last night.
    Thank God they are boarding today

  3. This is serious and will also cause some huge financial loss to BA.

  4. Prolly some terrorist at work!!!
    Good they cancelled all flights

  5. Hmmmm....i think there could be more to it, yes bootylicious


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