The compensation covers voice, SMS, data, and applies to both individual and corporate users. Subscribers qualify if they experienced poor service in an affected LGA and made at least one billed call, SMS, or data session during that period.
Compensation will be automatic; users do not need to apply. Only failures that fall below defined QoS thresholds qualify, while brief disruptions may not. A separate framework already exists for ISPs.
The NCC said the policy strengthens consumer protection and ensures operators maintain service standards critical to Nigeria’s digital and economic activity.
Airtime I paid for on glo cafe app has not been credited for days now, telling me they are still working on it. Yeye people!
ReplyDeleteMy glo line shows me "emergency" from 7am -12am. Then from 1am, it is active. They will still send message that your line has been inactive for 7days. I don complain tire.
DeleteThere was a time I subscribed on Airt£l and from that day till the date it expired I couldn't use the data.
ReplyDeleteI'm very happy with this initiative.
9mobile went off for more than a year if am not mistaken. They came back briefly and I did #1200 worth of subscriptions, only for them to disappear for another 3months.
ReplyDelete9mobile kindly refund my money.
I buy glo data every time. I kept recharging till I stopped cos I was wasting my money. I don't get to use the data because there's no network. No network in a big city oooo. Na wa!!
ReplyDelete